CUA Online & Mobile Banking, iM CUA, Telebanker and CUA Online Applications will be offline from 1.00 am to 7.30 am AEST on Sunday 18 April. Our team is conducting scheduled maintenance.
Here to help
Got a question about your CUA banking? Our 'How to' guide is a great place to start.
What you can do in Online Banking
If you are a CUA member, you can securely complete the following online.
- Update personal details
- Check your balance
- Activate your debit or credit card
- Pay your bills
- Access your eStatements anytime
- Send and receive secure messages
- Open new accounts
- Manage PayIDs

Need further assistance?
Below is a list of helpful numbers to call for assistance.
Find a branch, mobile banker or CUA ATM
Chat banking when it suits you
As a CUA member, our iM CUA app lets you message your own CUA Personal Banker from anywhere, when it suits you.
It’s ideal if you can’t call us, get to a branch or just want to tick jobs off your to-do-list.

Unexpected events
Giving our members options in difficult times.
Lost or stolen cards
Login to Online Banking or call 133 282 +61 7 3552 4713 (International)
Mon - Fri: 8:00am - 7:00pm (AEST) Sat: 8:00am - 4:00pm (AEST)
Out of hours 1800 648 027 +61 2 8299 9534 (International)
Banking & Insurance product enquiries
Have a question? We can help you with:
- General enquiries
- Products and Services
- Health Insurance
- New Payments Platform (NPP)
- Meeting a financial planner
Enquiries and feedback
133 282 +61 7 3552 4713 (International)Mon - Fri: 8:00am - 7:00pm (AEST) Sat: 8:00am - 4:00pm (AEST)
For Credit Card & Personal Loans
1800 804 055Mon - Fri: 8:00am - 7:00pm (AEST) Sat: 8:00am - 4:00pm (AEST)
CUA Health Insurance
Call
1300 499 260
Fax: 1300 797 066
Existing member enquiries (Option 1)Mon - Fri: 8:00am - 5:00pm (AEST)
New policy enquiries (Option 2)Mon - Fri: 8:00am - 5:00pm (AEST)
Credit Union Australia Ltd GPO Box 100 Brisbane QLD 4001