CUA Online & Mobile Banking, iM CUA, Telebanker and CUA Online Applications will be offline from 1.00 am to 7.30 am AEST on Sunday 18 April. Our team is conducting scheduled maintenance.
Protect the things you rely on
From soccer training to dance classes and all the birthday parties in between, where would you be without your car? Because we rely on our cars for so many of life’s journeys, it pays to get quality insurance cover with benefits.
How to make a claim Show content
Online – any time
A convenient way to make a car insurance claim is via the
Online claim form
You can commence submitting your car insurance claim notification 24 hours a day, 7 days a week.
Once your car insurance claim notification is lodged, a friendly claims consultant will contact you as soon as possible.
- Secure form
- No phone queues
- Immediate confirmation number for your reference
Over the phone - 24 hours a day, 7 days a week claims hotline
You can call the claims hotline on 1300 555 030 and a consultant will help you commence the claims process.
Important information Show content
Credit Union Australia Limited, ABN 44 087 650 959 (CUA) AFSL No. 238317 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. CUA does not guarantee or otherwise support this insurance product. CUA do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please consider the Product Disclosure Statement. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services. Full details of the commission are set out in the relevant Financial Services Guide.
1 Minimum premiums may apply. Any discounts / entitlements may be subject to rounding and only apply to the extent any minimum premium is not reached. If you are eligible for more than one, we also apply each of them in a predetermined order to the premium (excluding taxes and government charges) as reduced by any prior applied discounts / entitlements. Discounts may not be applied to the premium for optional covers.
2 The online discount applies to new CUA comprehensive motor insurance policies only. Any online discounts offered are applied to our standard rates, but excluding all other optional covers. The online discount only applies to the first year's premium (unless stated otherwise). Promotional or other discounts may apply from time to time for customers who apply for insurance via other methods.
3 Safe Driver Discount applies to Comprehensive Motor Insurance policies only. Any discount entitlement is determined by the insurance history and driving history of all drivers on the policy and the number of claims made by them. If eligible, the maximum Safe Driver Discount that may be applied on new policies is up to 10%. For more information see our PED guide.
4 We will extend your rental car or daily travel allowance period to the extent that we caused or contributed to the delay in repairing your vehicle.
5 Premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding and financial institution transaction fees may apply.