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Here to help

Got a question about your CUA banking? Our 'How to' guide is a great place to start.

Activate my card
Access Online Banking
Set up Online Banking security questions
Change my personal details
Register for PayID
Set up Tap and Pay on your smartphone

What you can do in Online Banking

If you are a CUA member, you can securely complete the following online.

  • Update personal details
  • Check your balance
  • Activate your debit or credit card
  • Pay your bills
  • Access your eStatements anytime
  • Send and receive secure messages
  • Open new accounts
  • Manage PayIDs
For first time users

Need further assistance?

Below is a list of helpful numbers to call for assistance.

Find a branch, mobile banker or CUA ATM

Chat banking when it suits you

As a CUA member, our iM CUA app lets you message your own CUA Personal Banker from anywhere, when it suits you.

It’s ideal if you can’t call us, get to a branch or just want to tick jobs off your to-do-list.

Download our iM CUA app today

Compliments and Complaints

Tell us about your experience with CUA

  • Share a compliment
  • Make a suggestion
  • Send a note to the CEO
  • Contact the company secretary
  • Submit a complaint
Send Feedback

Report unauthorised transactions

Call
1300 705 750

Mon to Sun
24 hour hotline

Report a hoax or suspicious email

Lost or stolen cards

Call us
133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

Out of hours 1800 648 027
+61 2 8299 9534 (International)

Banking & Insurance product enquiries

Have a question? We can help you with:

  • General enquiries
  • Products and Services
  • Health Insurance
  • New Payments Platform (NPP)
  • Meeting a financial planner
Ask a question via email

General enquiries

Call
133 282
+61 7 3552 4713 (International)

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

For Credit Card & Personal Loans

Call
1800 804 055

Mon - Fri: 8:00am - 8:00pm (AEDT)
Sat: 8:00am - 4:00pm (AEDT)

CUA Health Insurance

Call
1300 499 260
Fax: 1300 797 066

Existing member enquiries (Option 1)
Mon - Fri: 8:00am - 5:00pm (AEDT)

New policy enquiries (Option 2)
Mon - Fri: 8:00am - 6:00pm (AEDT)

Email Us

Credit Union Australia Ltd
GPO Box 100
Brisbane QLD 4001