Here to help
Got a question about your CUA banking? Our 'How to' guide is a great place to start.
What you can do in Online Banking
If you are a CUA member, you can securely complete the following online.
- Update personal details
- Check your balance
- Activate your debit or credit card
- Pay your bills
- Access your eStatements anytime
- Send and receive secure messages
- Open new accounts
- Manage PayIDs

Need further assistance?
Below is a list of helpful numbers to call for assistance.
Find a branch, mobile banker or CUA ATM
Chat banking when it suits you
As a CUA member, our iM CUA app lets you message your own CUA Personal Banker from anywhere, when it suits you.
It’s ideal if you can’t call us, get to a branch or just want to tick jobs off your to-do-list.

Unexpected events
Giving our members options in difficult times.
Lost or stolen cards
Login to Online Banking or call 133 282 +61 7 3552 4713 (International)
Mon - Fri: 8:00am - 8:00pm (AEDT) Sat: 8:00am - 4:00pm (AEDT)
Out of hours 1800 648 027 +61 2 8299 9534 (International)
Banking & Insurance product enquiries
Have a question? We can help you with:
- General enquiries
- Products and Services
- Health Insurance
- New Payments Platform (NPP)
- Meeting a financial planner
Enquiries and feedback
133 282 +61 7 3552 4713 (International)Mon - Fri: 8:00am - 8:00pm (AEDT) Sat: 8:00am - 4:00pm (AEDT)
For Credit Card & Personal Loans
1800 804 055Mon - Fri: 8:00am - 8:00pm (AEDT) Sat: 8:00am - 4:00pm (AEDT)
CUA Health Insurance
Call
1300 499 260
Fax: 1300 797 066
Existing member enquiries (Option 1)Mon - Fri: 8:00am - 5:00pm (AEDT)
New policy enquiries (Option 2)Mon - Fri: 8:00am - 5:00pm (AEDT)
Credit Union Australia Ltd GPO Box 100 Brisbane QLD 4001