CUA Online & Mobile Banking, iM CUA, Telebanker and CUA Online Applications will be offline from 1.00 am to 7.30 am AEST on Sunday 18 April. Our team is conducting scheduled maintenance.
The below information is for existing policy holders only.
How to make a claim Show content
There are two ways to claim. You can either:
Contact our Insurance Services team on (07) 3552 4289, Monday to Friday between 8.00am and 5.00pm AEST, to confirm your policy details and obtain a claim form;
or drop into your local CUA branch to arrange for a claim form to be sent to you.
We'll discuss the claims process with you and advise of any documents required to support your claim.
Cancellation of Policy
You can request cancellation of your policy at any time. To cancel your policy please send a written request, signed by all parties on the policy to Credicorp Insurance. This can either be posted to us at GPO Box 100, Brisbane Qld 4001 or alternatively emailed to firstname.lastname@example.org.
If you need additional support or assistance because you are experiencing vulnerability, please tell us about your vulnerability so that we can work with you. This may be due to a range of factors including your age, a disability, mental or physical health condition, language or literacy barriers, cultural background, Aboriginal or Torres Strait Islander status, remote location, financial distress or domestic or family violence.
Our domestic and family violence policy can be found here.
For a list of support, interpreting and teletypewriter services click here.
General Insurance Code of Practice
Credicorp Insurance is committed to the principles of the General Insurance Code of Practice. This Code commits us to upholding minimum standards when providing services covered by the Code. The principles underpinning the Code include:
- promoting trust, integrity and respect through our dealings and communications;
- providing accessibility and additional support where possible; and
- resolving any concerns and taking reasonable, appropriate actions to prevent future concerns.
Further information about the Code can be obtained from the Insurance Council of Australia at codeofpractice.com.au or from Credicorp Insurance Pty Ltd.
Important information Show content
Any advice contained on this website is general advice only and does not take into account your objectives, financial position or needs (your ‘circumstances’). Before making a decision about the product, please consider whether any advice is appropriate for your circumstances, as well as the relevant Product Disclosure Statement and Financial Services Guide.
Credicorp Insurance proudly supports the General Insurance Code of Practice. We continually strive to deliver great customer service and welcome your feedback. In the event you are not satisfied with our products or services, we have an internal dispute resolution process in place which is explained in our Credicorp Dispute Resolution brochure.
Policy terms, conditions, limits, exclusions and underwriting criteria apply. Credit Union Australia Limited, ABN 44 087 650 959 (CUA) AFSL No. 238317 arranges this insurance under a contract with the insurers.
The Accident and Illness and Involuntary unemployment component of this policy is issued by Credicorp Insurance Pty Ltd ABN 50 069 196 756, AFSL No. 238335 (Credicorp). Credicorp is a wholly owned subsidiary of CUA. CUA does not guarantee or otherwise support the obligations or performance of Credicorp or the products it offers. Neither CUA nor any of its other related companies guarantee the benefits payable under the insurance. All benefits are payable solely by the insurers.
The Life Insurance component is issued by St Andrew’s Life Insurance Pty Ltd (St Andrew’s Life) ABN 98 105 176 243, AFSL No. 281731.